Shipping Policy
Processing Time
Orders typically require 1–3 business days for processing before shipment.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you via email.
Shipping & Delivery
Brocade Workshop currently ships to:
-
Australia
-
United States
-
United Kingdom
-
Canada
-
New Zealand
-
Malaysia
All orders are shipped using standard international shipping services.
Estimated Delivery Times
-
Malaysia: 7–15 business days
-
Australia & New Zealand: 10–21 business days
-
United States, United Kingdom & Canada: 10–21 business days
Delivery times are estimates only and may vary depending on customs clearance, local courier services, weather conditions, and destination logistics.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
Shipping Fee
We provide FREE worldwide standard shipping to all supported countries. No extra shipping cost will be charged.
Order Tracking
After shipment, a tracking number will be provided via email. Customers may use the tracking information to monitor the delivery status of their order.
Delivery Delays
While we strive to ensure timely delivery, Brocade Workshop is not responsible for delays caused by:
-
Customs inspections or clearance procedures
-
Courier service disruptions
-
Severe weather conditions
-
Public holidays
-
Local postal service delays
-
Other circumstances beyond our control
Please ensure that your shipping address is accurate and complete before placing an order.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery or the expected delivery date.
Customer Support Email:
We will review the situation and assist with a replacement, refund, or other appropriate resolution where applicable.
Customs Duties & Taxes
All import duties, taxes and customs fees are fully covered by us. No additional fees will be charged to customers at checkout.
Customer Support
If you have any questions regarding shipping, delivery, tracking information, or order status, please contact us:
Email: ktan25643@gmail.com
Business Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8)
Live Chat Support:
Our website provides online customer support through the live chat button located in the bottom-right corner of the page. Available Monday to Saturday, 9:00 AM – 11:00 PM (GMT+8).
We aim to respond to all inquiries within 24–48 business hours.