Terms of Service

Terms of Service
Last Updated: June 7, 2026

1. General Information

Welcome to Brocade Workshop.
By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

Website:
https://www.brocadeworkshop.com
Customer Support Email:
ktan25643@gmail.com
Customer Support Phone:
+86 13823397746
Business Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8)

Live Chat Support:
Our website provides online customer support through the live chat button located in the bottom-right corner of the page. Available Monday to Saturday, 9:00 AM – 11:00 PM (GMT+8).

Governing Law:
These Terms of Service shall be governed by the laws of the People's Republic of China.

2. Products

Brocade Workshop specializes in handcrafted bags inspired by traditional Zhuang brocade craftsmanship.
Due to the handmade nature of our products, slight variations in color, texture, weaving details, and pattern placement may occur. These variations are normal characteristics of handcrafted items and are not considered defects.

3. Orders

By placing an order, you agree that:

• All information provided is accurate and complete.

• You are authorized to use the selected payment method.

• Orders may be cancelled within 24 hours before shipment.

• Once an order has been dispatched, cancellation is no longer possible.

We reserve the right to refuse or cancel any order if fraud, abuse, or unauthorized activity is suspected.

4. Pricing and Payments

All prices displayed on our website are listed in the selected currency. We provide free standard international shipping for all supported countries. All import duties, taxes and customs fees are fully covered by us, and no additional fees will be charged to customers.

5. Shipping

We currently ship to:

• Australia

• United States

• United Kingdom

• Canada

• New Zealand

• Malaysia

All product prices include shipping fees. 

Estimated delivery times vary depending on destination and logistics conditions.

Detailed shipping information can be found on our Shipping Policy page.

6. Returns and Refunds

We only accept returns or exchanges for items that are damaged, defective, or significantly different from the product description. Returns for personal preference or change of mind are not accepted.

Customers may request a return or refund according to the conditions outlined in our Return & Refund Policy.
To be eligible for assistance, customers must contact us within the stated return period and provide supporting information when requested.
Detailed return information can be found on our Return & Refund Policy page.

7. Intellectual Property

All content on this website, including text, graphics, photographs, product images, logos, and designs, is the property of Brocade Workshop unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Brocade Workshop shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the purchased product.

9. Website Availability

We strive to keep our website available and accurate at all times. However, we do not guarantee uninterrupted access and reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

10. Changes to These Terms

We may update these Terms of Service from time to time.
Any changes will be posted on this page and become effective immediately upon publication.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact:
Email: ktan25643@gmail.com
Phone: +86 13823397746
Business Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8)