Privacy Policy
Last Updated: June 7, 2026
Business Information
Brocade Workshop is an independent design studio owned and operated by Shenzhen Caomu Lanshan Culture Media Co., Ltd. We focus on bringing the timeless artistry of Zhuang brocade into contemporary everyday accessories.
Website:
https://www.brocadeworkshop.com
Customer Support:
ktan25643@gmail.com
Business Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8)
Live Chat Support:
Our website provides online customer support through the live chat button located in the bottom-right corner of the page. Available Monday to Saturday, 9:00 AM – 11:00 PM (GMT+8).
Introduction
At Brocade Workshop, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or place an order.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
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Name
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Email address
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Shipping address
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Billing address
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Phone number
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Order details
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Payment information (processed securely through third-party payment providers)
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Website usage data
How We Use Your Information
We use collected information to:
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Process and fulfill orders
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Provide customer support
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Send order confirmations and shipping updates
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Improve website performance and user experience
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Prevent fraud and unauthorized transactions
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Comply with legal obligations
- You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included in each marketing email.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and user experience.
We may use analytics and advertising tools, including:
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Google Analytics
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Google Ads
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Meta Pixel (Facebook & Instagram)
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TikTok Pixel
These tools help us understand website performance and improve our services.
You may disable cookies through your browser settings at any time.
Necessary cookies are essential for the website to function and cannot be disabled. You may decline analytical and marketing cookies via your browser settings at any time.
Data Security
We implement reasonable security measures to protect your information.
While we strive to protect personal data, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
Data Retention
We will store your personal data and order information for 12 months after your last order, for after-sales support and legal accounting requirements. We will delete your personal data upon your formal request.
Third-Party Services
We may use trusted third-party services for:
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Payment processing
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Shipping and logistics
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Website analytics
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Advertising and marketing
These providers only receive information necessary to perform their services.
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of personal data
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Restrict certain processing activities
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Request data portability
To exercise these rights, please contact us at:
Supplementary Privacy Terms
1. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Order and transaction records will be retained for a reasonable period to comply with accounting, tax and legal requirements. Marketing and website activity data will be stored until you request removal or withdraw your consent. After the retention period expires, we will securely delete or anonymize your personal information.
2. Cross-Border Data Transfer
Your personal data may be transferred to and stored in countries outside your resident region for order fulfillment, service operation and advertising services. We will take appropriate technical and organizational safeguards to ensure your personal data is protected in compliance with applicable global data protection laws.
3. Consent for Marketing
By continuing to use our website, you acknowledge and agree to our use of tracking tools for personalized advertising. You have the right to withdraw your consent for marketing tracking at any time by adjusting your browser cookie settings or contacting our customer support. We will not sell your personal information to unrelated third parties for commercial purposes.
4. Rights for EU and California Residents
If you are a resident of the European Economic Area (EEA) or California, USA, you are entitled to additional privacy rights under GDPR and CCPA. You may opt out of data sharing for targeted advertising, refuse non-essential data processing, and submit relevant requests via our support email. We will respond to all valid data rights requests within a reasonable time frame as required by local laws.
5. Liability of Third Parties
We are not responsible for the privacy policies, content and data processing rules of external websites linked from our site or independent third-party service providers. Please review the privacy policy of each third-party platform separately before providing your personal information.
6. Legal Basis for Data Processing
We process your personal data based on legitimate legal bases including: the performance of a sales contract, legitimate business interests for website optimization and marketing analysis, and user consent for personalized advertisement tracking. All data processing activities comply with applicable global privacy regulations.
7. Advertising & Tracking Disclosure
Our website uses Meta Pixel, TikTok Pixel, Google Analytics and Google Ads technologies to collect website traffic, user behavior and conversion data for advertising optimization and audience retargeting. You may disable advertisement tracking anytime by adjusting your browser cookie settings or refusing non-essential cookies on our site.
8. No Sale of Personal Data
We do not sell, trade, rent, or share your personal identifiable information with third parties for commercial sale purposes. Under no circumstances will your private data be resold to external marketing or data service companies.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Email: ktan25643@gmail.com
Business Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8)
Website:
https://www.brocadeworkshop.com
Live Chat Support:
Our website provides online customer support through the live chat button located in the bottom-right corner of the page. Available Monday to Saturday, 9:00 AM – 11:00 PM (GMT+8).